Return and Refund Policy | Shipping Policies

Returns and Refund Policies:

At Natural Nikte, we strive to ensure that your shopping experience is exceptional and that you are completely satisfied with our products. We have developed return and refund policies that are governed by the highest standards of quality and transparency, to offer you the peace of mind you deserve.

1. Manufacturing or Sealing Problems: We understand the importance of receiving quality products. If at any time you identify manufacturing problems or compromises in the sealing of the product you have purchased, we encourage you to contact us within a period of no more than 72 hours. You can do so through our email address contacto@naturalnikte.com.mx or through our website. To ensure effective care, we ask that you support your claim with photographic evidence supporting the defect.

2. Request Follow-up: Once you have reported the problem, our customer service team is committed to following up on your request in an agile and personalized manner. We want to give you peace of mind knowing that we are here to help you every step of the process.

3. Refund Procedure: If it is determined that your refund request is valid, we will proceed to make the corresponding refund. The amount will be deposited in the bank account that you have previously provided us or, failing that, applied to the PayPal account from which the payment was made. We want to guarantee you that this process will be carried out within a period of no more than 30 business days, with the aim that your satisfaction is our priority.

At Natural Nikte, our mission is to offer you the highest quality products and a worry-free shopping experience. If you would like more information or have additional questions about our return and refund policies, please do not hesitate to contact us. We are here to provide you with exceptional service.

Shipping Policies:

At Natural Nikte, the safe and timely delivery of your products is a priority for us. Below we provide you with our detailed policies regarding the shipping of your orders:

1. Own Parcel Delivery in CDMX and the Metropolitan Area: For delivery addresses located within the coverage area of ​​Mexico City and the Metropolitan Area, we will use our own parcel delivery service. This allows us to provide you with a personalized and efficient service, guaranteeing delivery in the best conditions.

2. Coverage Area: If your delivery address is outside the coverage area of ​​our own parcel service, we will select the most convenient shipping company. Our commitment is to ensure safe and fast delivery, no matter where you are.

3. Shipment Processing: Shipments will begin once we have confirmed that payment has been successfully applied to your order. The process may vary depending on the payment method: bank transfers can take up to 48 business hours, while online card purchases are processed immediately. Our goal is to minimize any delays and ensure our customers’ satisfaction.

4. Logistics Responsibility: Natural Nikte does not assume responsibility for logistical problems that may arise with the package selected for your shipment. However, you can rest assured that we will do everything possible to ensure a successful delivery and maintain constant communication with you to give you peace of mind.

5. Delivery Time: The maximum delivery time may vary depending on the destination area and logistical conditions, but we always strive to guarantee shipping as quickly as possible. In exceptional situations, the delivery time could be extended up to 20 calendar days. Our commitment is to provide you with an efficient and satisfactory service, guaranteeing that your order reaches your hands in the best way.

At Natural Nikte, we are dedicated to providing you with a worry-free shopping experience. If you have additional questions about our shipping policies or any other aspect of our services, please do not hesitate to contact us. We are here to serve you and ensure you have an exceptional shopping experience.

Terms and conditions of purchase:

The following terms and conditions of purchase govern your purchasing experience at Natural Nikte. We recommend that you read them carefully before making any transaction in our online store, as they are essential to ensure a satisfactory and transparent experience.

1. Purchase Process:

• To make a purchase at Natural Nikte, you must be of legal age and have the legal capacity to carry out online transactions. By completing an order, you confirm that you meet these requirements.
• Please be sure to provide accurate and up-to-date information when placing your order, including your name, shipping address, email address, and contact number. This is essential to ensure effective delivery.

2. Promotions and Offers:

• Any promotion or offer announced through our social networks or Natural Nikte media will be applied strictly as specified in the publication. These promotions are not cumulative, meaning they cannot be combined with other offers or discounts unless expressly stated otherwise.
• All promotions have a specific validity period, and this period ends at 00:00 hrs on the indicated day. Natural Nikte reserves the right to modify or cancel promotions at any time without prior notice.

3. Validity of Promotions:

• All advertised promotions are applicable only in Mexican territory. To benefit from a promotion, you must meet all the requirements and restrictions specified in the offer, such as minimum purchase amount, eligible products, among others.
• Natural Nikte reserves the right to not apply a promotion if the corresponding requirements are not met. It is important that you verify that you comply with all the terms of the promotion before placing your order.

4. Privacy and Security:

• At Natural Nikte, we are committed to protecting your privacy and the security of your personal data. For more information on how we handle your data, we invite you to consult our privacy policy.

5. Responsibility:

• Natural Nikte strives to provide accurate and up-to-date information on its online store. However, we do not guarantee the absence of typographical or other errors. We reserve the right to correct any errors or inaccuracies in products, prices or promotions at any time.
• Natural Nikte is not responsible for logistical problems that may arise with the packaging selected to ship your order. We work to minimize any inconvenience and ensure successful delivery.

These terms and conditions of purchase are essential to ensure a satisfactory shopping experience at Natural Nikte. By making a purchase from our online store, you accept and agree to be bound by these terms. If you have any questions or concerns regarding these terms and conditions, please do not hesitate to contact us before completing your order. We are here to provide you with the best service possible

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